Shipping and Returns
Thank you for shopping at The Workroom Shoppe. Below is all of the shipping and returns information for orders. If what you need is not included please contact us at info@theworkroommv.com.
In-Stock Domestic Orders
All Domestic US shipping is by FedEx.Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with FedEx increased shipping volume or inclement weather which is out of our control. Please note shipping rates are calculated based on the original retail price/full order value.
International Shipping
At this time we do not offer shipping outside of the US. To arrange international delivery, we recommend using a freight forwarding company that will ship to your country. Please note customers are responsible for all import taxes, duties, carrier fees and customs declarations.
Local Delivery for In-stock
Local furniture delivery is available within the bay area. This service is available in a 50 mile radius from Mill Valley 94941. Rate will be determined depending on your postal code once your order has been placed.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
In-Store Pickup
In-store pickup is available for a majority of our items and is dependent upon stock availability.
Custom Furniture & Oversized Items
Most custom furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves our vendors warehouse. ​Once your order has been processed, you will receive an email regarding your shipment and carrier. Most carriers schedule deliveries Monday through Friday between 9-5pm. Rural areas may have reduced delivery windows due to limited routes and may take longer than usual. Your freight carrier will contact you within 1-2 days of delivery to finalize delivery, typically with a 4-hour window.​Select oversized custom furniture is delivered via white glove delivery service which includes a two-man delivery team, in-home placement in the room of your choosing, and removal of any packaging. Please note, our white glove delivery service does not include the removal of any existing furniture. For ease of delivery, please ensure the space is prepped for placement of your order prior to delivery.
Returns
If you are not completely satisfied with your purchase, we accept returns on select items within 7 days of receipt. ​All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.All custom orders, made to order items, flash sale items, furniture (excluding vintage), artwork, sale items, and chandeliers are final sale and cannot be returned.
